But Just Once…
"Oh," said Susan, "The doctors and the nurses were wonderful to Bob."
Bob and Susan were my friends. Several years ago, Bob was diagnosed with cancer. Susan spent a lot of time at our hospital. She spent a lot of time talking with nurses, doctors, and all sorts of specialists.
Bob died two years later.
I asked Susan what it was like for her during all those interactions with the medical world. I knew our hospital had given excellent medical care to Bob, but I wondered how we had scored in the communication of that care. I wondered how we scored… on the compassion meter.
“Oh,” said Susan, “The doctors and the nurses were wonderful to Bob.”
“They were kind.”
“They were caring.”
“They were compassionate.”
“But just once, in all that time,” Susan said,
“I wish they would have asked about me.”
Scott Abramson, M.D