In Times of COVID, Century Old Pharmacy Brings Back "House Calls:

In Times of COVID, Century Old Pharmacy Brings Back "House Calls:


Moose Pharmacy has been serving residents in the Charlotte area for more than 100 years. At the height of the COVID-19 pandemic, they did something for employees no one expected. They brought back the doctor “house calls “that were so common in the 1930’s.

Moose Pharmacy has been serving residents in the Charlotte area for more than 100 years. At the height of the COVID-19 pandemic, they did something for employees no one expected. They brought back the doctor “house calls “that were so common in the 1930’s.

 

A board-certified family medicine doctor answers a telemedicine hotline that pharmacy employees can call 24/7.  If that doctor needs additional information, they dispatch a mobile unit to the employee’s home. In 2020, it saved sick employees the stress of leaving home to find care and risk exposure to COVID-19. Two years later, the house calls are still in place, helping Moose Pharmacy employees avoid costly urgent care or ER encounter.

 

I’ll never forget brainstorming with Joe Moose, who is carrying on the Moose family legacy, which now spans five generations.

 

To embed this extra layer in their telehealth benefits, we created the toll-free hotline for employees to call in and speak to a family medicine doctor within minutes. If the physician feels diagnostic testing or imaging is needed, they dispatch a mobile unit to that employee’s home. Even when its turnout to be less serious than expected, it’s worth it. Prescriptions can be called in immediately and the medicines are delivered right to the employee’s door. Helping these 100+ employees feel connected and build resilience, most of the time the prescriptions delivered came directly from the pharmacy location where that employee works.

 

They are tight-knit group and beloved in the Charlotte suburbs where they serve residents from 7 pharmacy locations. Working with Joe, I learned Moose’s employees have earned “community hero” status. Why? Because they’ve been taking care of many families for multiple generations!

 

We looked at different scenarios and options to make sure we got this right. Nothing was too “old-school” or too “out there” for us. As a small business owner, Joe wasn’t just worried about his employees and customers. He felt a huge weight of responsibility –how to keep Moose Pharmacy going amid a global pandemic. It’s the family business started by his great grandfather, A.W. Moose, in 1882.

 

Joe is the fourth generation of his family to run it. I feel privileged to have a job where I can help make sure he’s not the last. It’s what we do as health benefit managers. We help people.

 

Ninety percent of the time, it’s a grueling, thankless job in this broken healthcare system. My work with Moose Pharmacy, and others like it in North and South Carolina, remind me that I am doing my part to fix a broken healthcare system, badly in need of repair.

 

About Mitigate Partners: Mitigate Partners specialize in cost containment and risk management, with more than 29 benefit consulting firms and brokerages in every region of the nation. To find the Mitigate Partner nearest you, visit www.mitigatepartners.com

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